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Exchange and Return Policy

Exchange and Return Policy:

Within 7 days of receiving the order, the product can be replaced

The product can be returned if it does not match the data mentioned about the product and its characteristics when purchasing

The product will be exchanged or returned in case of a defect in the quality of the product upon arrival

Exchange or return is allowed if the products are in the same condition as when purchased (i.e. the product has not been used or scratched)

The original invoice is required to complete the exchange or return process

- In the event of a defect in the product or a defect from the manufacturer, do not hesitate to contact the customer service team to deal with this issue on the following number: 0595791484 or contact via the WhatsApp application, available at the bottom of the page for fast transmission and no cost to you.



Cancelling order :

The order can be canceled within 24 hours without charge if the product has not been shipped.

In the case of cancellation after shipment, the purchase amount will be returned after calculating the shipping value and deducting the original amount paid.

The request will be canceled if the customer is late in completing the payment process (bank transfer or credit card) for more than one working day.

The order will be canceled if it is discovered that the product is not suitable for sale during the preparation of the order for shipment, after communicating with you through the available channels of communication or social communication ( WhatsApp ).




Calculation of the refund period for the customer:

Maximum 30 working days for orders paid by credit card or bank transfer.

Amounts received in cash from the customer are returned via bank transfer to the customer's account within a maximum of 30 working days.

For comments and inquiries, we are happy to receive them at the email: info@kusercrystal.com